Frequently Asked Questions
When will my order arrive?
For normal ETA, your order will arrive 4-6 weeks after being shipped out from our Korean address which will be around 3-5 days after we schedule the box pick-up.
Note that shipping time will not start from the date of release since even the manufacturers have delays in shipping. Please be patient. Thank you!
Product and availability
Are the products official?
Yes, all products are official unless stated otherwise. For product legitimacy questions, please read our about page.
Are the albums released as “first press”?
Products will be labelled as either first press release pre-order or pre-order only upon posting.
What are first press release products?
These are products that are listed as ‘first edition’ version of the album before its official album launch. This is usually done on a pre-order basis with pre-order benefits.
What’s a pre-order benefit?
Pre-order benefits (POBs) are given to buyers by the official supplier if they purchase the first press released album before the official product launch.
Are your items onhand?
All items are for preorder unless indicated as onhand or in transit.
Does this come with a free poster?
It depends! Usually, when orders are placed during the pre-order period, posters are included INSIDE the album unless stated otherwise by the product manufacturer.
The posters are free gifts for the first press albums. However, it is limited quantity and on a first come first served basis. So even though you bought during the pre-order sales period, the poster could be excluded.
What are the freebies?
To thank our chingus, we give freebies which are made by us for every transaction done.
Official freebies will be stated during product posting.
Payment
How do I pay for my order?
You may pay using the following mode of payments:
BDO bank deposit | Over the counter payments: Palawan Pawnshop / Cebuana | GCASH (gcash to gcash or over the counter but make sure to pay for the exact amount + CONVENIENCE FEE) | Meet-Ups within dumaguete downtown area only
Do you accept Cash On Delivery/COD?
No, we do not accept COD due to the fact that our items are for preorder. Deposits are needed to secure orders.
I can’t pay for my balance on time, is that fine?
Payments should always be done on or before the deadline. Once the down payment or reservation fee has been done, no refund will be given to the buyer.
order
How do I order?
A link to an order form will be posted along with the product information after you read the terms and conditions. You simply have to fill out the form.
shipping
Do you ship nationwide?
Yes, we do.
How much is the shipping fee?
Local shipping fees vary per size and weight of order as well as your location.
In the event that your order weighs more than the required standard dimensions and weight, we will send you a message right away to inform you of the additional payment for the shipping.
Shipping option will be on the order form.
What courier are you using?
Currently we ship using JRS and J&T Express only since they have the fastest service since the pandemic started.
Should you decide that we ship your items using another courier, please send us a direct message/email on our official accounts.
REFUND
“My products are taking too long to arrive, I want a refund.”
Please read the terms and conditions again.
“The products are damaged, I want a refund.”
The Dumachingu Team does its best to pack the products safely and with caution. We will not be liable to any damages done by the courier.